Before you call or come in with a complaint, put together
any relevant paperwork. Try to pinpoint the date when the problem arose.
Get the names of any staff members involved and finally, get a clear
picture in your mind of what the circumstances were – and what
you’d like us to do.
If the issue is complicated, it may be best to send a written complaint
detailing the issue. Always document the names of people you talk to,
including times, dates and outcomes of the discussions. Taking these
steps will assure that your concerns are addressed in a fair, effective
and prompt manner.
Start Where the Problem Started -It’s easiest to check facts and
make corrections at the place where the problem started – your
credit union, your investment adviser, your insurance agent, your mortgage
broker, etc. – wherever the
issue started out, make that your first call. The credit union complaint
handling process will provide fair treatment to members and ensure complaints
are dealt with in a courteous and timely manner.
The sooner you contact us the sooner we can begin working on a solution.
Innovation Credit Union Limited
P.O. Box 1090
198 1st Ave NE
Swift Current, SK S9H 3X3
Don’t Give Up - If the employee you approach can’t help
you resolve things, ask to speak to the compliance officer or senior
manager. They have the authority to solve most problems right away. If
still not satisfied, get in touch with the credit union Ombudsman.