Current Scams

August 31, 2017

It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Canada Revenue Agency (CRA).  The email message has a malicious link.

Example:
Subject: Credit Union Canada Revenue Agency

Dear Credit Union Client:
Part of your Canadian tax expenses for the year 2016 has been processed and completed and you are entitled to a refund for 836.16 CAD. To access the secure form for your Tax Refund, please click the below secured link to get started.
(malicious link)

Sincerely,
Canada Revenue Agency

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The link that appears in the email message is very similar to the CRA’s actual URL, making the email appear legitimate at first glance. However, when hovering over the link, you can see the actual URL is not CRA, it is directing you to a malicious site.

If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.  You should also report the issue to the following organizations:

 


November 17, 2016

It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Innovation Credit Union (cares@inovationretaildisplay.com).

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This notification is to confirm that your Online Banking Profile has been disrupted and need to be validated. Failure to enter details correctly will lead to deletion of your online profile.

* Access code
* Personal identity

If you did not adhere to this request online, by phone, or at a Bank branch, we shall terminate your online profile.

To Begin our reset process, Click Here

We regret any inconvenience.

Sincerely.
Maintenance department

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If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.  You should also report the issue to the following organizations:

 


March 2, 2016

It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Innovation Credit Union (activate@tatctics.com).

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This notification is to confirm that your Online Banking Profile has been BLOCKED and need to be reset.

  • Challenge Questions
  • Identity profile

If you did not adhere to this request online, by phone, or at a Bank branch, we shall terminate your online profile.
To Begin our reset process, Click Here

We regret any inconvenience.

Sincerely,
Innovation Credit Union

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If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.  You should also report the issue to the following organizations:

 


August 26, 2015

It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Innovation Credit Union (security.alerts@innovation.ca).

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Your account displays incomplete validation in our security database, which simply means you failed to comply to our safety regulation exercised.

Due to this, we have place your account on a temporal suspension until we verify your identity.

We urge you visit any Innovation CU branch near you along with a photo ID to get verified.

Alternatively, you can use our online verification platform below to complete this within 2 mins.

Click on www.innovationc.ca/verify to visit the online verification platform.

Security Department
Innovation Credit Union

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If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.  You should also report the issue to the following organizations:

 


 

    June 10, 2015

    It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Innovation Credit Union.

    If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.  You should also report the issue to the following organizations:

     


     

    January 29, 2015

    It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Innovation Credit Union (mastrode@usi.ch, vovchakv@usi.ch, and other variations may exist).

    If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.

    *****

    Your Enhance Security Login Process security features.

    For security reasons, we track the number of login attempts used to access your online banking.

    After a number of incorrect attempts to provide the correct PAC or answers to security questions, your online access was immediately disabled.

    To regain access, please click here

    Innovation Credit Union

    *****


     

    January 27, 2015

    We have been notified of some members receiving an automated message notifying them there is a problem with their Innovation Member Card. This is a telephone scam. Please disregard the message and do not call the telephone number they provide. If you have any questions regarding this current scam or any other security issues, please call us at 1.866.446.7001.

     



    December 4, 2014

     

    It has come to our attention that phishing emails are being sent to members and non-members from email addresses that look like they are coming from Innovation i.e. sendsend@innovationcu.ca. The hyperlink in the email links to a phishing site that impersonates our website. The site then prompts members to submit both personal and financial information. If you have submitted any personal information to the phishing site, please contact us at 1.866.446.7001.

    *****

    Dear Clients,
     
    Due to regular technical maintenance and upgrade to our server layer we suspend your online banking services for your security.
    For additional information on how to remove the suspension Click here
     
    Sincerely,
    Innovation Credit Union.

    ******


     

    October 20, 2014

    Phishing emails (see example below) are being sent to members and non-members from email addresses with Innovation in its name (e.g. security@innovationcu.ca, management.services@innovationcu.ca, onlineservices@innovationcu.ca).  The hyperlinks in the emails link to phishing sites that impersonate our website.  The sites then prompt members to submit both personal and financial information.  If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.

    ******

    Dear Customer,

    There are a number of invalid login attempts on your account.
    We had to believe that there might be some security problems on your account.
    Our system displays an incomplete validation process on your account.

    Kindly verify and validate your information immediately to avoid service suspension.

    www.innovationcu.ca/validation

    Note: Failure to update and validate your information within 24hrs would result to the suspension of your internet banking access

    Internet Banking Team


    ******



    August 26, 2014

    It has come to our attention that phishing emails (see example below) are being sent to members and non-members from email addresses with Innovation in its name (e.g. security@innovationcu.ca, management.services@innovationcu.ca).  The hyperlinks in the emails link to phishing sites that impersonate our website.  The sites then prompt members to submit both personal and financial information.  If you have submitted any personal information to a phishing site, please contact us at 1.866.446.7001.

    ******

    From: Innovation Credit Union
    Date:08-26-2014 9:31 AM (GMT-06:00)
    To: somebody@hotmail.com
    Subject: Important Notice!

    Dear Customer

    Our SSL server shows error validation on your account.
    Kindly resolve this to avoid service suspension.

    Resolve Now

    Note: Enter accurate information in all section to avoid incomplete validation on your account, which will lead to online banking deactivation.

    Security Department
    Innovation

     

    ******

     

    Apply Now