A message from our CEO Daniel Johnson

April 7, 2020

Important Advice Centre/Branch Update
We are at a critical juncture in helping Saskatchewan flatten the curve of the COVID-19 outbreak and so it’s more important than ever that we all practice social distancing, stay at home as much as possible and take extra precautions to help our communities get through this. For Innovation Credit Union, this means making further temporary changes to our advice centre hours and services to help protect our staff and members.

Effective Monday April 13th, we will be shifting our service to phone, online and by appointment only at our Meadow Lake, North Battleford, and Swift Current advice centres. As we make these changes, rest assured we are here to serve you. We will continue to deliver the same high level of personalized service our members have come to expect from us, just in a slightly different way.

Our employees are just a phone call or email away. You can reach us online or through our Call Centre to reach your local advice centre. Our team is able to support you with almost all of your needs over the phone or video and we are happy to show you step-by-step how to use our online channels if that is your preference. Our ATMs and Night Deposit remain in service and, to help you with using less cash, there are no Interac e-transfer fees as part of our No-Fee Bank account or fees for anyone to call in for payments, transfers or balances.

In some instances, meeting in person will still be needed so you can book an appointment at an advice centre, at a time that works for you.

We have also posted information on our website about our financial relief program as well as many helpful links for things like renewals, online banking and other timely resources.

While we will indeed miss the familiar smiling faces of the members we see on a regular basis, this is only temporary. We remain here for you and hope to be able to have our advice centres fully open again soon. We will evaluate the situation weekly and adjust our operations as needed to best serve our members and our community.

Throughout all of this, I am inspired and remain grateful to our employees who continue to show compassion and commitment to helping our members through this difficult time, and to our members for showing patience and compassion in return as they adapt to new ways of banking. I would also like to acknowledge our healthcare workers who are working diligently on the front lines to help us all get through this, and to all those providing needed services. We’re making these new changes to help reduce the spread of this virus, for the good of all our communities.

March 20, 2020

YouTube video

March 12, 2020

Your safety is our number one priority
With the World Health Organization declaring COVID-19 (the coronavirus) a pandemic, I wanted to let our members know how and what Innovation is doing in response.

Our members’ and staff safety are our number one priority. As a part of our proactive business continuity framework, we’re currently analyzing areas of potential risk and are implementing the following proactive safety measures:
  • employing external contractors, including additional cleaning and sanitation at our advice centres,
  • ensuring we follow the “6 foot rule” to protect members visiting an advice centre,
  • limiting staff non-essential business travel, and
  • cancelling or postponing large staff gatherings/meetings.

Digital services

We understand you may have concerns about visiting public places during this time, including your local Innovation advice centre. If you’re not already banking with us digitally, I wanted to remind you of our outstanding digital services that give you the ability to bank from home 24/7.

  1. Mobile app. You can download our mobile app by searching “Innovation Credit Union” at your favourite app store. You can check your balance, transfer funds, deposit cheques and more in minutes. Call us to get set-up today: 1.866.446.7001.

  2. Online banking. If you’d rather bank using your computer, our online banking platform offers many of the same convenient services as our app. Call us to get started: 1.866.446.7001.

  3. Remote deposit capture. You don’t have to come to an advice centre to deposit your cheque. You can easily deposit it using your smartphone in seconds. Learn more…
  4. Direct deposit. You can have any regular cheque you receive automatically deposited for you. Give us a call to find out how: 1.866.446.7001.

  5. Pay bills. You can pay bills online using online banking or our mobile app. You can also arrange for pre-authorized bill payments where your bills are paid automatically for you each month. Call us for help with set-up: 1.866.446.7001.

  6. Call centre. Our call centre staff are outstanding. You can apply for loans, mortgages, line of credits, accounts, investments and more right over the phone or through video chat. We have extended hours to serve you. Learn more…

Questions or concerns?

If you like to keep updated on the coronavirus, we recommend the following sites. They’re reliable and trustworthy: 
We remain committed to serving you safely and remind you that we’re here to answer any questions or concerns you may have.

Sincerely,
Dan Johnson, CEO Innovation Credit Union
306.741.0708

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