A message from our CEO Daniel Johnson

March 20, 2020

YouTube video

March 12, 2020

Your safety is our number one priority
With the World Health Organization declaring COVID-19 (the coronavirus) a pandemic, I wanted to let our members know how and what Innovation is doing in response.

Our members’ and staff safety are our number one priority. As a part of our proactive business continuity framework, we’re currently analyzing areas of potential risk and are implementing the following proactive safety measures:
  • employing external contractors, including additional cleaning and sanitation at our advice centres,
  • ensuring we follow the “6 foot rule” to protect members visiting an advice centre,
  • limiting staff non-essential business travel, and
  • cancelling or postponing large staff gatherings/meetings.

Digital services

We understand you may have concerns about visiting public places during this time, including your local Innovation advice centre. If you’re not already banking with us digitally, I wanted to remind you of our outstanding digital services that give you the ability to bank from home 24/7.

  1. Mobile app. You can download our mobile app by searching “Innovation Credit Union” at your favourite app store. You can check your balance, transfer funds, deposit cheques and more in minutes. Call us to get set-up today: 1.866.446.7001.

  2. Online banking. If you’d rather bank using your computer, our online banking platform offers many of the same convenient services as our app. Call us to get started: 1.866.446.7001.

  3. Remote deposit capture. You don’t have to come to an advice centre to deposit your cheque. You can easily deposit it using your smartphone in seconds. Learn more…
  4. Direct deposit. You can have any regular cheque you receive automatically deposited for you. Give us a call to find out how: 1.866.446.7001.

  5. Pay bills. You can pay bills online using online banking or our mobile app. You can also arrange for pre-authorized bill payments where your bills are paid automatically for you each month. Call us for help with set-up: 1.866.446.7001.

  6. Call centre. Our call centre staff are outstanding. You can apply for loans, mortgages, line of credits, accounts, investments and more right over the phone or through video chat. We have extended hours to serve you. Learn more…

Questions or concerns?

If you like to keep updated on the coronavirus, we recommend the following sites. They’re reliable and trustworthy: 
We remain committed to serving you safely and remind you that we’re here to answer any questions or concerns you may have.

Dan Johnson, CEO Innovation Credit Union

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From the Cubicle of Our CEO

Federal Continuance

For information on upcoming changes to DEPOSIT INSURANCE if we become a federal credit union, see our disclosure notice. Creditors who have concerns may contact Innovation Credit Union.

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