Stay Safer
Prevent fraud in minutes

One of our primary goals as a financial institution is to keep you and your money safe. There are a number of steps you can take as well to prevent fraud.

Learn more about our security services that you can activate in minutes.

Lock'N'BlockĀ® Your Debit Card Expand/Collapse

Lock'N'Block® is a service that lets you "lock" your Interac Flash debit card to "block" unauthorized or unwanted use through your mobile app or online banking. 
  • Lock your debit card
  • Block ATM transactions
  • Block purchases and refunds
  • Block all international transactions
...24/7 all through online banking or your mobile app!

To access Lock'N'Block® through online banking or our mobile app:
  • Log in
  • Click Account Services > Lock'N'Block® in online banking or touch the Lock'N'Block icon in the app
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Stay Informed with Banking Alerts Expand/Collapse

Banking alerts provide added protection and convenience to your online banking experience. Stay informed by email or text message when an online event occurs on your accounts including:

  • Your Personal Access Code is changed
  • Attempts have been made to access your account
  • Your account balance is running low
  • Your term deposit is maturing
  • And more!
Watch our how-to videos or follow the instructions on how to register and select alerts.

To access Alerts:
  • Log in to online banking or our mobile app
  • Click Messages and Alerts in online banking or tap the Accounts icon then choose Alerts from the top right menu in our app
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Make your password special Expand/Collapse

Using special characters in your digital banking password helps keep you even safer. Our system accepts @ # $ - | !

General Safety Reminders Expand/Collapse

Here are a few more tips to keep in mind this month and always:
  • Don't click on strange links within emails.
  • If you're not expecting an Interac e-Transfer from someone, don't accept it i.e. don't click on any links to log into online banking.
  • Don't use public WiFi to online bank.
  • Don't share passwords or your debit card.
  • Visit the Competition Bureau's website for common scams

If you've submitted any personal information to a scam artist, please contact us at 1.866.446.7001. You should also report the issue to the following organizations:
  • Canadian Anti-Fraud Centre - https://www.antifraudcentre-centreantifraude.ca/index-eng.htm
  • Equifax: 1.800.465.7166
  • TransUnion: 1.800.663.9980

Questions

If you have questions about any of our services or need assistance signing up for online banking, contact us for help.

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