Sign Up for Digital Banking
To get started digital banking, give us a call at 1.866.446.7001. You can then visit our How-To Videos to learn how easy it is to check your balance, pay bills, transfer money and more!
Sign Up for Interactive Voice Response (IVR) Telephone Banking
To get started, give us a call at 1.866.446.7001. Once you're set-up, call our toll-free IVR number and follow the prompts to complete any banking transaction: 1.800.699.9946
Sign Up for E-Statements
- If you're not a digital banker, call us at 1.866.446.7001 to get set-up.
- Log into digital banking
- Choose More > Statements > E-Statement Subscription
- Provide your consent
- Confirm your subscription
- Ensure we have your current email address by checking your profile
Use Interac e-Transfer®
Visit our How-To Videos to learn how easy it is to send and receive money through Interac e-Transfer®.
Set-Up Direct Deposit for Payroll
To have your pay cheque automatically deposited:
- Log into digital banking
- Choose Accounts > View Accounts
- Select the account you are wanting the form for
- At the bottom of the accounts detail page you will find the Direct Deposit and Pre-Authorized Debit Form
- Print off the form and give it to your employer
Set-Up Direct Deposit for Government Cheques
You can call us to help with Direct Deposit for Government benefits such as:
- child tax benefits,
- Employment Insurance (EI) payments,
- pension payments,
- old age security payments, and
- disability payments.
Set-Up Pre-Authorized Payments & Transfers
Call us to set up a pre-authorized payment or transfer for you. It can be scheduled for any frequency and amount you need.
Call Us for Help
You can expect us to make every effort to address your needs in the event of a Canada Post work stoppage. Call us with any questions you have.
FAQs About Banking During a Postal Strike
How will I get my account statement?
You can view your account statements in a few ways:
- Get digital banking access in minutes. You can then see your account balance and transactions in real-time and access your statements whenever you like. Give us a call to get started.
- You can receive a secure email of your statement upon request.
- If you’re close to an Innovation advice centre, we can also print off a copy of your most recent statement.
How do I sign up for e-statements?
Contact us to get set up on digital banking. You can then:
- Log into digital banking
- Choose More > Statements > E-Statement Subscription
- Provide your consent
- Confirm your subscription
To view your e-statements:
- Choose More > Statements > View E-Statement
- Select the account you wish to see a statement for
- Choose the statement date
- A PDF will be downloaded to your computer, or you can Share Details on your device
I need a new Debit Mastercard®. How can I receive one during the strike?
You can pick up a new Debit Mastercard from any Innovation location.
I need cheques. How can I receive a cheque order during the strike?
You can pick up a few individual cheques at our Meadow Lake, North Battleford, or Swift Current locations. We can arrange for these cheques to be couriered to other advice centre locations as well.
You can also use the following payment options:
- Interac e-Transfer®
- Automated pre-authorized payments
- Debit or credit card
- Cash from our ding free® ATMs across Canada
If you need help or have any questions, please contact us at 1.866.446.7001.