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41 total reviews
Just a quick shout out going to Gowthaman. Hands down the best customer service I've received, and not just in a financial institution. He helped my son set up some new accounts/debit cards to help set him up as he heads to university this fall. (G-man) was friendly, helpful and knew the steps and procedures in front of him inside and out.
Darla Kostuik
If you are in need of a new mortgage or renewal I highly recommend contacting Carmen at Innovation. She is very personable and a pleasure to work with. Thanks Carmen.
Angela Hulme
Erin Chmiel, I can't thank you enough for all your support in assisting me to obtain a mortgage. You are knowledgeable in your field and provided endless support and communication at all times, even on your days off. Thank you for being there every step of the way on my journey to a new home.
Eric Boateng
Jamie Whittaker is an outstanding mortgage professional. She provided firm support through every step of the process, above and beyond our family’s expectations. Her knowledge, professionalism, and commitment to her craft completely put our minds at ease with building our family’s dream home. Not only did she get us an amazing rate but she answered our countless amount of questions in a way we completely understood. With her lovely manner and great attention to detail, she made our intricate mortgage process very simple and easy for us. She is honest, sincere, and truly cares about her clients. I highly recommend Jamie for all your mortgage needs.
Im loving ur banking app
I have required some assistance with a couple of my accounts over the last while. Each time i was assisted by Jillian Keller.
Jillion's help has been outstanding. Her knowledge of ICU operations and options has been very valuable. She is a no nonsense get it done person who does so with a great attention to detail. Jillian is a outstanding employee of your organization.
Peter Wiesner
Ramli Orton
Tammy Bird
I wanted to say what a fantastic staff you have in Eastend. A big thanks to Melissa and Deanna for always going above and beyond for me and our community. We are lucky to have you.
Deborah Clark Ballantyne
Janet Albers and Erin Chmiel are absolutely amazing at their jobs & we can't thank them enough for helping us make the purchase of our condo a reality. They are personable, genuine, ethical & experienced professionals who care about their clients. During a very volatile time with interest rates rising & our own personal timeline, they put together the best possible financing we could have hoped for. They walked us through the process, keeping us informed & making sure our questions & requests were dealt with in a timely manner. We highly recommend their mortgage expertise & experience.
Steven Chu
Ricky Forbes
Ricky Forbes
An Innovation Line of Credit is the ultimate in flexibility. It's attached to your bank account so whether you need to fund an adventure, want to do some home repairs, or have an unexpected expense, it feels great to know this money is there when you need it. Plus, you only pay interest on the amount you use.
Ricky Forbes
Ricky Forbes
Innovation’s No-Fee Bank Account helps me be smart with my money. No hidden fees, no costs, zero! I signed up online. It was easy - it only took a few minutes!
Sultan Ahmed
I would love to thank everyone who helped us through all the stages, realtors, mortgage specialists, and lawyers especially. I would love to thank and appreciate Erin for helping us a lot. She was really nice and she helped us a lot. Thank you for being nice to us and for everything. I would give all stars because they deserve it. Thank you for everything.
Sheila Wicks
One of the things that I like about Innovation is the Member Rewards program. My husband turns 65 next week so he can withdraw all of his Member Rewards allocations. The timing works out very nicely as we need to replace the awning on our camping trailer. Member Rewards will pay for it and we will have some left over. I love free money!
Jamie Bakken
Erin went above and beyond to help me get my fast possession date! She worked crazy hours and was very committed to get results! She was incredibly personable and helpful. I would recommend her to anyone!
Dawson Mucha
Erin Chmiel is the absolute bomb! She was amazing throughout the entire mortgage process. Worked around the clock to keep me up to date on my mortgage as we moved closer and closer to the closing date. If you're a first time home buyer you definitely want her in your corner!
Teyah MacKay
I've been a member for a few months and I like the no fees. You guys are cool. I've never felt like this home for me in my life; I feel l belong. So great. Thanks to you guys. Bless you guys.
Shout out to Jenn Winterhalt from the Wilkie branch who took my call last Thursday evening about multiple errors with my cheque order. I'd had trouble since March 26 with the order and she had the correct version from D&H in our mailbox by Monday! 2 business days! Amazing - thanks Jenn!
Ricky Forbes
Ricky Forbes
Innovation's Responsible Banking approach just makes sense to me. Simple banking, community investment, and financial education... It's what's missing in banking.
Marya Brown
Erin Chmiel was amazing to help us with our new mortgage. She worked really hard to help us get all our requirements and information to get a mortgage through innovation. Lots of communication and guidance.
We couldn’t have done it without her. She worked so hard to make our plans possible

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