Read a review, leave a review. Your feedback matters to us! Our current member rating is:

22 total reviews
Marya Brown
Erin Chmiel was amazing to help us with our new mortgage. She worked really hard to help us get all our requirements and information to get a mortgage through innovation. Lots of communication and guidance.
We couldn’t have done it without her. She worked so hard to make our plans possible
Amir Ashraf
Amazing person to deal with and highly professional. She went above and beyond in order to assist me and truthfully I could not have asked for a better mortgage advisor. Thank you, Erin.
Just wanted to say a thank you, to all the Cut Knife, SK staff who do such great work with graciousness.
Linda V
Lesia Goba
We had an absolutely incredible experience working with Erin on our second mortgage. She worked so hard for us and was a pleasure to work with. I highly recommend Erin at ICU to all of my friends who are in the market of a new home.
I would just like to say that everything about Innovation has stunned me. Taken me "aback;" and has been a thorough-delight. They think of absolutely everything. And. Every single one of their policies are either unmatched or are found very difficult, by others to rival. Long live this C.U.. And. Thanks so much. For a supposed "no frills" account? The "No Fee" (no quotes needed,) Account; has even small amounts of credit seemingly built-in from around the time of set-up! But. It is given at was in my case; without a separate-application. Everybody is given their own manager, it seems. And. This kind of respect will be thoroughly remembered; appreciated; and reflected back to the C.U.. Not many absolutely need to be like this. Nor at all. But the ones who are; are the ones who deserve to make it. "Sometimes," putting out a hand carries a certain risk. But those are exactly how to receive them back; to mitigate them but with gusto. It's that gusto part that nobody else deserves. Because they haven't a clue nor a concept as to the things do, this lovely institution in a lovely province run by lovely people.
Katrina Vardeh Esakian
I would like to start by saying that Erin Chmiel is such an awesome person all around! She is so passionate about her job and you can easily tell she loves her job!
Erin is professional, patient, kind hearted and has a great sense of humor ! She helped me to get the best mortgage rate and went above and beyond doing so. I'm so glad I chose to call Innovation and even more that I got Erin!
Aaron Greyeyes
Good afternoon,
Would just like to reach out to share my feedback on service level from Innovation representative Alyssa Timmer. On March 8, 2022 I had a few items that needed to be addressed. Alyssa had the answers immediately and in a professional manner. Great job to Alyssa and all Innovation staff as I have never had one bad experience in the years of dealing with this bank.
Blake Aaron Greyeyes

I just wanted to say that the new app looks great, and I love how easy it is to use. I especially like the new bill payment method that lets me pay all of my bills in one go, it makes things way easier. What a nice surprise!
Dorothy Berg
I receive excellent help getting setup for online banking with member advisor Drake May .
A very big thank you to Kayla in North Battleford for assisting me in getting my new app set up. Her knowledge and patience were incredible. Thank you Kayla. I appreciated everything.
Just downloaded the new app and updated my account settings, profile, etc. My wife and I rate these implementations based on a "curse" factor. Neither of us cursed even once with this conversion! Well done! We look forward to the new digital capabilities Innovation Credit Union has to offer!
The new App and Online Banking are just wonderful! I love both. Great job!
Marlene Johnson
I downloaded the new banking app - it was easy and convenient to do so. This app is easy to use and navigate. Thank you Innovation!!
My washing machine broke down, and was no longer under manufacturer's warranty. I filed a claim using my Visa Infinite purchase protection and extended warranty insurance . Two days later my claim was approved and I was fully reimbursed for the cost of repairs. What a great feature!
Natascha Wasmuth &  Jonathan Toews
Natascha Wasmuth & Jonathan Toews
Getting approved for a Quick Loan was such a quick and easy process. It is so convenient to have, to be able to make purchases for our wedding, home, and any other unseen costs that may come up!
Bayleigh Napper
Bayleigh Napper
Innovation Credit Union was great to work with when getting our mortgage. Living in rural Saskatchewan wasn’t a problem. Everything was done by phone and email!
The service I received when getting my mortgage through Innovation Credit Union was exceptional. The staff was helpful every step of the way and incredibly supportive. I was able to go through the entire process over the phone and by email from Regina, which was very convenient, especially during the COVID-19 pandemic.
Vic Thompson
Innovation is very pleasant to deal with. Customer service was above and beyond many other businesses I’ve dealt with. The No-Fee Account is exactly as advertised. Highly recommended.
Steph Green
Steph Green
Innovation’s No-Fee Bank Account is the best! Make the switch today for effortless and FREE banking!
Reagan Martin
Reagan Martin
There are no conditions with this account. I can just bank and know it’s free!

Leave a review!

Share your thoughts about our products and service!