What is an advice centre?
We like to call our Innovation branches advice centres. It's a better reflection of the type of service you deserve - a one-stop shop for friendly financial guidance.
Can I still deal with Innovation even if I'm not close to an advice centre?
Absolutely!
You can bank with us from the comfort of your home, 24/7. With our digital banking technology and mobile banking app, you can:
- Transfer money
- Pay bills
- Deposit cheques
- Check your balance
- Open new accounts and investments
- Make loan and mortgage inquiries
You can also call us toll-free at 1.866.446.7001 and speak to a helpful expert over the phone. Ask questions, get advice, apply for accounts, loans, and more! Enjoy extended hours of service to better fit your schedule:
Call centre and website chat hours:
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9am to 6pm
What is a ding free ATM network?
When you bank with us, you’re part of the ding free® ATM network. That means access to thousands of free ATMs across Canada which is a bigger network than with most banks!
With the ding free network, you can say goodbye to ATM surcharges. A surcharge is a fee charged by an ATM owner that ranges from $1 to $3. That can add up! You shouldn’t be charged for taking out your money.
How can I find a ding free ATM?
Download the free ATM locator app to find your nearest surcharge-free ATM no matter where you live or travel in Canada.