Bank safer

Stop debit card fraud instantly using only your mobile phone! Our easy-to-use safety features and alerts are available 24/7.

Join the 62,000+ members who bank with us!

Bank safer

Mobile phone and Innovation debit card

Lock’N’Block® your debit card

Lock your debit card and block unauthorized or unwanted use with Lock’N’Block®. You can prevent fraud in seconds through your mobile app or online banking:

  • lock your debit card,
  • block ATM transactions,
  • block purchases and refunds, and
  • block all international transactions.

To access Lock'N'Block® through online banking or our mobile app:

  • Log in
  • Click More > Lock'N'Block® 

Automatically deposit your Interac e-Transfers®

Interac e-Transfer® is convenient and safe way to transfer and receive money to and from your friends, family, and businesses. Safety issues can arise however when:

  • you use an easy security question,
  • you share the answer to the security question in the message box, or
  • fraudsters send phishing links that look like an Interac e-Transfer to fool you.

To make Interac e-Transfer even safer and more convenient, we recommend trying Autodeposit. It’s a fantastic feature that:

  • prevents fraudsters from intercepting your Interac e-Transfer,
  • saves you time since it automatically deposits your funds without the need to login to your app or online banking, and
  • eliminates the need to answer security questions.

Signing up for Autodeposit is easy:

  1. Log into online banking or your mobile app.
  2. Choose Payments & Transfers > Interac e-Transfer® > Autodeposit Settings
  3. Register your mobile phone number or email address and link the account.
  4. Choose Complete Registration in the confirmation email.

Sign up for Autodeposit to save time and bank safer today!

Stay informed with banking alerts

Add protection and convenience to your online banking experience with banking alerts. Stay informed by email or text message when online activity occurs on your accounts including:

  • Someone has changed your digital banking password.
  • Someone has attempted to access your account.
  • Someone has added a new bill payment vendor or Interac e-Transfer recipient to your profile.
  • Your account balance is running low.
  • And more!

To access banking alerts, simply:

  • Log in to online banking or our mobile app.
  • Choose Profile > Manage Alerts

Low Balance Banking Alerts - Requirement

As part of a new banking requirement to help you avoid fees and prevent fraud, you will be automatically registered to receive low balance banking alerts. This means we’ll notify you if:  

  • the actual balance (excluding any overdraft protection) of your personal deposit account(s) drops below an amount you set (or $100 by default), and  

  • the available credit on your line of credit and/or overdraft protection drops below the amount you set (or $100 by default). 

If we don’t have your Canadian mobile number or email, you won’t receive any alerts.  

You won’t receive reminder alerts if your account balance remains below your alert threshold amount. However, you will receive new alerts if you make additional transactions and your balance is still below your set threshold. You’ll also receive a new alert if you later go above your threshold and then fall back below it again.

You can opt out of receiving alerts at any time.  

Frequently Asked Questions

Review your profile in digital banking to ensure we have your Canadian mobile phone number and/or email address.  

  • Log into digital banking 
  • Select your profile icon, then select Profile  

If we don’t have your phone number and/or email address, give us a call at 1.866.446.7001 to update your contact information   

You’ll receive alerts by text, email, or both depending on your notification settings. A text message can only be sent to a Canadian mobile phone number. 

To select how you’d like to receive alerts:

  • Log into digital banking 
  • Select your profile icon, then select Manage Alerts > Balance & Transaction Alerts 
  • Under the Low Balance alert category, select your preferred notification method (email or text) 
  • Not a digital banker?  Give us a call at 1.866.446.7001 to update your alert settings.

Any low balance alerts you have in place will remain unchanged.  

  • Any new personal deposit accounts you open will be automatically subscribed to $100 low balance alerts on your actual balance.  
     

  • Any new lines of credit and/or overdraft protection you open will be automatically subscribed to $100 low balance alerts on your available credit. 

  • Log into digital banking 

  • Select your profile icon, then select Manage Alerts > Balance & Transaction Alerts 

  • Not a digital banker?  Give us a call at 1.866.446.7001 or complete our online form to update your alert settings.

Learn more valuable safety tips

Make your password unique. Using special characters in your digital banking password helps keep you even safer. 

  • Don't click on strange links within emails.
  • Don’t accept unexpected Interac e-Transfers i.e. don't click on any links to log into online banking.
  • Interac e-Transfer notifications will come for a short code (100001) not from a phone number.
  • Don't use public WiFi to online bank.
  • Don't share passwords or your debit card.
  • Visit the Competition Bureau's website for common scams.

If you've submitted any personal information to a scam artist, please contact us at 1.866.446.7001. You should also report the issue to the following organizations: