New Statement Details
In addition to a new look and feel, here are a few of the changes you can expect in January:
Month End Statements
You’ll start to receive statements at month end instead of on the 18th. This will make it easier to see a month’s worth of activities.
Quarterly Statements
Any quarterly statements you receive for loans and Member Rewards will also move to monthly.
Individual Statements for Joint Account Holders
If you are a joint account holder, you’ll now receive one personalized, individual statement that lists all your personal and joint accounts, loans, and investments. It will be a “one-stop-shop” for your banking activities.
Business Account Holders
If you receive multiple statements for your business accounts, you will now receive one statement that lists all your business accounts, loans, and investments each month.
Two Statements in January
If you typically receive a statement on the 18th, you’ll receive two statements in January: a statement on January 18th then the new statement at month end.
E-Statements
If you currently receive a paper statement for some account types and an e-statement for others, you will begin receiving only electronic statements for all your account types January 31st. It will make for a more consistent delivery process.
Questions
Why are you changing when you send statements out?
It will be easier for you to see a month’s worth of transactions. Plus, if you’re also a business member or receive quarterly statements for loans and Member Rewards, you’ll receive all your statements at month end making your banking experience with us more consistent.
Why won’t we receive a joint account statement anymore?
You will still receive a statement that lists your joint account activities. However, your new statement will be personalized for you. It will list all your personal and joint accounts, loans, and investments on one convenient statement.
Why am I receiving two statements in January?
January marks the end of our old statement run and the start of our new statement. So, if you typically receive a statement on the 18th, you’ll receive a statement on January 18th as per usual, and your new statement at month end. This is the only month you’ll receive two monthly statements.