Your Account Statements Are Changing

Effective January 31, 2026, you’ll notice some changes to your account statements, including:

an easier way to see your monthly transactions,
a more personalized approach to your accounts, loans, and investments, and
a more consistent delivery system.

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Your Account Statements Are Changing

Woman standing beside large phone that displays "Statement Update" on screen

New Statement Details

In addition to a new look and feel, here are a few of the changes you can expect in January:

Month End Statements

You’ll start to receive statements at month end instead of on the 18^th. This will make it easier to see a month’s worth of activities.

Quarterly Statements

Any quarterly statements you receive for loans and Member Rewards will also move to monthly.

Individual Statements for Joint Account Holders

If you are a joint account holder, you’ll now receive one personalized, individual statement that lists all your personal and joint accounts, loans, and investments. It will be a “one-stop-shop” for your banking activities.

Two Statements in January

You’ll receive a statement on January 18^th, as per usual, then the new statement at month end that will capture transactions from January 19^th to 31st. This is the only time you’ll receive two monthly statements.

E-Statements

If you currently receive a paper statement for some account types and an e-statement for others, you will begin receiving only electronic statements for all your account types January 31st. It will make for a more consistent delivery process.

Questions

Why are you changing when you send statements out?

It will be easier for you to see a month’s worth of transactions. Plus, if you’re also a business member or receive quarterly statements for loans and Member Rewards, you’ll receive all your statements at month end making your banking experience with us more consistent.

Why won’t we receive a joint account statement anymore?

You will still receive a statement that lists your joint account activities. However, your new statement will be personalized for you. It will list all your personal and joint accounts, loans, and investments on one convenient statement.

Why am I receiving two statements in January?

January marks the end of our old statement run and the start of our new statement. So, you’ll receive a statement on January 18^th that will include all transactions from December 19^th to January 18^th, and your new personalized statement that will include all transactions from January 19^th to January 31^st. This is the only month you’ll receive two monthly statements.