We are at a critical juncture in helping Saskatchewan flatten the curve of the COVID-19 outbreak and so it’s more important than ever that we all practice social distancing, stay at home as much as possible and take extra precautions to help our communities get through this. For Innovation Federal Credit Union, this means making further temporary changes to our advice centre hours and services to help protect our staff and members.
Effective Monday April 13th, we will be shifting our service to phone, online and by appointment only at our Meadow Lake, North Battleford, and Swift Current advice centres. As we make these changes, rest assured we are here to serve you. We will continue to deliver the same high level of personalized service our members have come to expect from us, just in a slightly different way.
Our employees are just a phone call or email away. You can reach us online or through our Call Centre to reach your local advice centre. Our team is able to support you with almost all of your needs over the phone or video and we are happy to show you step-by-step how to use our online channels if that is your preference. Our ATMs and Night Deposit remain in service and, to help you with using less cash, there are no Interac e-transfer fees as part of our No-Fee Bank account or fees for anyone to call in for payments, transfers or balances.
In some instances, meeting in person will still be needed so you can book an appointment at an advice centre, at a time that works for you.
We have also posted information on our website about our financial relief program as well as many helpful links for things like renewals, online banking and other timely resources.
While we will indeed miss the familiar smiling faces of the members we see on a regular basis, this is only temporary. We remain here for you and hope to be able to have our advice centres fully open again soon. We will evaluate the situation weekly and adjust our operations as needed to best serve our members and our community.
Throughout all of this, I am inspired and remain grateful to our employees who continue to show compassion and commitment to helping our members through this difficult time, and to our members for showing patience and compassion in return as they adapt to new ways of banking. I would also like to acknowledge our healthcare workers who are working diligently on the front lines to help us all get through this, and to all those providing needed services. We’re making these new changes to help reduce the spread of this virus, for the good of all our communities.
April 07, 2020