We're here to help you through COVID-19

Your safety and financial wellbeing come first

In a world where remote banking, financial relief options, advice centre/branch availability, and financial markets are changing daily, Innovation Credit Union is here to help! We’re working with our members, staff, and communities to ensure your safety and financial wellbeing come first.

Hours of Service/Re-Opening Updates Expand/Collapse

Following the Government of Saskatchewan’s recent announcement to cautiously re-open businesses through a phased approach, Innovation Credit Union is taking a cautious, phased approach to safely re-open our advice centres for essential services only.

We encourage you to continue to bank from home and avoid coming into advice centres when possible.

If you are unsure whether visiting one of our locations is necessary, simply call 1-866-446-7001 and a member advisor will help you find the right solution.

If you are advised to visit an advice centre, here are recent service updates:

  • Effective Monday, May 11th, advice centres in Gravelbourg, Gull Lake, Ponteix, and Swift Current, will open their doors to members from 10am to 3pm Monday to Friday.

  • Effective May 19th, all remaining advice centres will open their doors to members from 10am to 3pm, Monday to Friday, with the exception of Buffalo Narrows due to  COVID-19 safety precautions. Rest assured we're still here to serve you digitally and over the phone as we focus on your safety through this challenging time. #StaySafe

  • Advisory Services through our financial advisors, business advisors, and agencies will continue to be available digitally, by appointment only.

These location openings are subject to change as we monitor our communities and adhere to health officials' recommendations.

Thank you for continuing to bank remotely for your day to day needs. To ensure you have access to the financial support you deserve, we've expanded our remote banking support including our:
  • Call centre, open to serve you Monday to Friday 8am to 8pm and Saturdays/Sundays, 9am to 6pm. Simply call us at 1.866.446.7001 to learn how we can help!

  • ATM and drop box deposit, available for physical deposits you must make. Simply put your deposit in an envelope, along with your name and account number. We'll be sure to deposit the funds in a timely manner.

  • Digital banking services open 24/7, including remote deposit capture and Interac e-Transfer. Visit our YouTube how-to video channel for help banking safely online.

Thank you for working with us through our online and remote banking services, mobile app, and our call centre to manage your banking needs while we work together to flatten the curve. Together, we will make it through these unprecedented times.

Daily Banking Expand/Collapse

With access to expanded remote banking services, Innovation Credit Union encourages you to continue to bank from home and avoid coming into advice centres when possible. If you are unsure whether visiting one of our locations is necessary, simply call 1-866-446-7001 and a member advisor will help you find the right solution.

Need help banking remotely? Innovation Credit Union is taking safety precautions to protect you and make service enhancements to help you bank better from home.

  • Online banking/mobile app how-to videos are available on our YouTube channel to guide you through day-to-day banking services.

  • Essential Services will be offered by appointment only. Before you visit a branch, simply call us at 1.866.446.7001 to learn how we can help!
  • Call centre staff have been increased from 20 to 100 to reduce wait times. Our average wait time is 18 seconds, with most calls being answered in under 20 seconds.

  • Call centre hours of service have been extended from 8am to 8pm, Monday to Friday and 9am to 6pm on Saturdays and Sundays to accommodate your changing schedules.

  • Call centre fees have been removed so that we can serve you over the phone at no cost.

  • Flexible loan deferral options are available for personal loans and mortgages as well as business and ag loans to help you and your family manage income and employment interruptions.

  • Most holds have been removed on remote deposit capture so you can access your cheque funds immediately after using our app.

  • Increased tap limits are available on most debit cards to protect you from handling POS machines or coming within 6 feet of a cashier.

We're thrilled members are eagerly adopting digital and remote banking tools. We'll continue to work with you to find avenues to serve you better from the comfort of your home. Thank you for banking remotely and putting the health of your community first!

Financial Relief/Assistance During COVID-19 Expand/Collapse

Has your employment or financial situation changed? We’re here to help. Innovation Credit Union offers financial relief programs and access to financial advice to help you adjust to changes in your income and employment during COVID-19, including:

We are here to support you through these tough times. Call us at 1-866-446-7001 to reach a member advisor ready to help you access the financial support you need.

COVID-19 FAQs Expand/Collapse

In a world that is changing daily, Innovation Credit Union is here to simplify banking, support you through your COVID-19 financial reality, and help you reach your financial goals.

If you have questions about what we can do to help you during COVID-19, visit our FAQs. If you have additional questions, don't hesitate to contact us at 1-866-446-7001. We're here to help.

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Is it safe to visit an advice centre? Expand/Collapse

At this time, we are encouraging members to bank remotely, and avoid visiting an advice centre if possible. If you must visit an advice centre, we have taken precautions to enhance your and our staff’s safety including:
  • Encouraging Social Distancing. The number of members able to enter an advice will vary by location to accommodate the 6-foot rule of social distancing.
  • Member Education. Signs in our entry way, floor decals, and Innovation staff are available to help guide you, and ensure we are safely managing social distance and traffic flow.
  • Physical Partitions. New plexiglass barriers have been installed at all locations to protect members and staff.
  • Hand Sanitizer. Hand sanitizer stations will be set up at our entrances, with all visitors required to sanitize their hands prior to entering our advice centre.
  • Enhanced Cleaning Procedures. Procedures will be put in place, with regular sanitization of ATMs and common surfaces to protect members and staff.
  • Drop Box Deposits. Where possible, you may be encouraged to use the drop box for deposits, with staff available to process your deposits, multiple times per day.

Please watch our website or follow us on Facebook or Twitter to keep up to date on how we can continue to help you access the financial support you need in these unprecedented times.
Personal Loan Deferrals
Loan deferrals ag/business
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Important Tips to Avoid InteracĀ® e-Transfer Fraud Expand/Collapse

Attackers are increasing their fraud efforts as we deal with COVID-19. Stay safe from Interac e-transfer fraud by following these best practices.
    Having funds automatically deposited into your account removes the risk of a criminal intercepting the deposit email.

    Ensure the answer to your question cannot be easily guessed or found on social media. If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.

    Only share the answer via a secure channel (e.g. in person or over the phone).

    Be cautious of phishing links. Don’t stay logged in when you’re away from your computer. Use strong passwords that are difficult to guess.

  • REGISTER FOR ONLINE BANKING EMAIL / TEXT ALERTS and immediately notify us if you sense anything suspicious about your transaction.

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