We're here to help you through COVID-19

Your safety and financial wellbeing come first

In these challenging times, we’re working with our members, staff, and communities to ensure your safety and financial wellbeing come first. We thank you for your patience and cooperation in making banking safer during COVID-19.

Service Updates Expand/Collapse

Mandatory Masks
As per Saskatchewan Government and SHA guidelines, we ask all visitors to any of our advice centre/branches, to wear a mask. Thank you for your cooperation!

We encourage you to bank remotely with us when you can or take advantage of our ATM/drop box deposit service. We’ll deposit your funds within 2 hours of receiving them in a drop box during our regular business hours.

Learn more about the ways you can bank digitally with us from the comfort of home by visiting our YouTube channel.

Our safety protocols Expand/Collapse

We have a number of safety protocols and procedures in place to protect your safety and wellbeing.
  • We require branch/advice centre visitors to sanitize their hands before entering our facilities.
  • We thoroughly disinfect meeting rooms before and after appointments.
  • We disinfect our ATMs and service areas frequently throughout the day.
  • We guide social distancing with signage and floor decals.
  • We have plexiglass barriers for your protection.

Daily Banking Expand/Collapse

Our advice centres are open to serve you according to our regular hours of service. You're also welcome to bank remotely with us in the following ways:

  • Our call centre, open to serve you Monday to Friday 8am to 8pm and Saturdays/Sundays, 9am to 6pm. Simply call us at 1.866.446.7001 to learn how we can help!

  • ATM and drop box deposit, available for physical deposits you must make. Simply put your deposit in an envelope, along with your name and account number. We'll be sure to deposit the funds in a timely manner.

  • Digital banking services, including our mobile app and online banking. Both are available 24/7 and offer remote deposit capture and Interac e-Transfer. Visit our YouTube how-to video channel for help banking safely online.

Thank you for banking remotely and putting the health of your community first!

Financial Relief/Assistance During COVID-19 Expand/Collapse

Has your employment or financial situation changed? Perhaps you're a business owner and need some assistance. We’re here to help:

  • Skip Your Payment for personal loans and mortgages

  • Fast access to your benefit payments and tax refunds through our CRA Direct Deposit.
  • Access to financial experts, ready to help you navigate your new financial reality.

We are here to support you through these tough times. Call us at 1.866.446.7001 to reach a member advisor ready to help you access the financial support you need.

Important Tips to Avoid InteracĀ® e-Transfer Fraud Expand/Collapse

Attackers are increasing their fraud efforts as we deal with COVID-19. Stay safe from Interac e-transfer fraud by following these best practices.
    Having funds automatically deposited into your account removes the risk of a criminal intercepting the deposit email.

    Ensure the answer to your question cannot be easily guessed or found on social media. If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.

    Only share the answer via a secure channel (e.g. in person or over the phone).

    Be cautious of phishing links. Don’t stay logged in when you’re away from your computer. Use strong passwords that are difficult to guess.

  • REGISTER FOR ONLINE BANKING EMAIL / TEXT ALERTS and immediately notify us if you sense anything suspicious about your transaction.
Thank you for your patience and resilience during this challenging time. Please reach out to us with any financial question or concern you have. #StaySafe

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