Coming in 2021! Improved digital banking!
Important- make sure your email address and cell number are up to date for an easy transition.

We heard you!

You let us know you wanted an exceptional digital banking experience. An easy-to-use, intuitive website and digital banking services. We listened and changes are coming in 2021!

We’ll be launching a new digital banking experience – a simpler, more convenient website, online banking platform, and mobile app. We’ll share our progress with you over the coming months so you’re ready for better banking SOON.

First step

We want your transition to our new digital banking experience to be seamless and worry-free. Here are two first steps that will help:
  1. Make sure we have your valid, current email address.
  2. Ensure we also have your current cell phone number.
Your email and cell number will help enable security features within the new digital banking system.

How do I update my email and cell phone number?

In online banking:
  1. Login to online banking
  2. Select Profile and Preferences from the left menu
  3. Select Change Contact Information
  4. Select Phone Number/Email
  5. Enter your current information and date and you're set!
Call us
You can also call us at 1.866.446.7001 and update your information with us over the phone. Our call centre hours of service are:
  • Monday to Friday, 8am to 8pm
  • Saturdays and Sundays, 9am to 6pm
Stop by
You can also stop by any branch location to update your information in person.

Next step

Our improvements might cause you to ask a number of questions:
  • Will your website address change?
  • Will I need to download a new mobile app?
  • Will there be any outages as you transition?
Be sure to read through our FAQs section below. We'll keep adding new questions and answers for you so visit this page often!

Important FAQs Expand/Collapse

Is your website address changing?

No, our website address will stay the same.

Do I have to change my bookmarks in online banking?

We’re going to try our best to automatically redirect you, but you might need to set new bookmarks once you’re in the new system.

Will this impact my usernames and passwords in online banking or my mobile app?

Yes, you will need to create a new username and password. When you first login, you’ll use your current username and password. We’ll then redirect you to update both.

Will I have to download and save all my e-statements before the transition?

Not at all. Your e-Statements will be available as per usual.

Will this impact my ability to see my banking history?

No, your history will carry over. You’ll be able to see it as per usual.

Will I have to download a new Innovation mobile app?

Yes, you will. We’ll share more details on how and when it’s available.

What happens to the old mobile app? Should I delete it? Are there safety concerns?

There are no safety concerns if you keep the old mobile app on your phone. However, we recommend you uninstall it to avoid any confusion.

Will there be banking outages during the transition?

Yes, there will be an outage. We’re going to try our best to make the transition outside of normal office hours so that the downtime is minimal for you. We’ll share specific details closer to the transition date.

Will my Interac e-Transfer contacts transfer over automatically?

You bet!

Will my bill payees transfer over automatically?

They sure will!

Will there be business online banking services, or will we lose our current systems?

There will be new business online banking services. We’ll share the updated features with you closer to launch.

Will my scheduled payments transfer over automatically?

You bet!

Will my direct deposits be impacted?

No, they won’t. They’ll remain unchanged.

How do I log in for the first time?

When you first login, you’ll use your current username and password. We’ll then redirect you to update both.

Will the app still have a cheque deposit feature?


Will I lose the Innovation accounts I had set up to easily transfer funds to my family without having to use Interac e-Transfer?

Initially, yes. But with new Member-to-Member transfer feature, you can add and save recipients on your own! All you need is the recipient’s Innovation account number.

Can I still make principal only payments to my loans and/or mortgage on the new system?

You bet!

Will I lose the banking alerts I had set up?

The new system still offers banking alerts. You can set them up again once we launch.

Will Innovation still support Apple Pay and Google Pay?


Will the new system still have Lock’N’Block?

You bet! Still safety at your fingertips.

Will telephone banking be affected?

Not at all.

Will ATM/POS be affected?

No, they won’t.

More details coming soon!

Stay tuned to this page to learn more valuable information about the upcoming transition.

If you have additional questions, please give us a call at 1.866.446.7001.

Thank you for your inputs and cooperation in helping us deliver a better banking experience for you!

Apply Now